Privacy Policy
Last updated: 23rd October 2025
1. Introduction
Queenwood Property (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Data Controller: QW Property Partners Ltd
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Email: info@queenwoodproperty.co.uk
Phone: 01737 448102
If you have any questions about this policy or your data, please contact us using the details above.
3. What Data We Collect
We may collect and process the following types of personal data:
Identity Data: full name, date of birth, marital status.
Contact Data: address, email address, phone number.
Property Data: details of properties you own, rent, or are interested in.
Financial Data: bank details, proof of funds, mortgage information, credit references.
Verification Data: copies of ID, utility bills, or other documents for anti-money laundering (AML) checks.
Usage Data: information about how you use our website and services.
Marketing Preferences: your choices about receiving marketing materials from us.
4. How We Collect Your Data
We collect data in several ways, including:
Directly from you (e.g., when you fill in forms, email us, or visit our office).
From publicly available sources (e.g., Land Registry, Companies House).
From third parties such as referencing agencies, mortgage brokers, solicitors, or other estate agents.
Automatically, when you use our website (via cookies and analytics tools).
5. How We Use Your Data
We use your personal data to:
Provide estate agency services (sales, valuations, etc.).
Manage your relationship with us.
Verify your identity and comply with AML and legal obligations.
Process payments and deposits.
Send property alerts and marketing communications (where consent is given).
Improve our website and customer experience.
6. Lawful Basis for Processing
We rely on the following lawful bases:
Contractual necessity: to perform our services for you.
Legal obligation: to comply with regulations (e.g., anti-money laundering).
Legitimate interests: to manage our business and improve our services.
Consent: for marketing or certain communications.
7. Sharing Your Data
We may share your information with:
Solicitors, surveyors, mortgage brokers, and financial advisors.
Referencing and credit-checking agencies.
Property portals and advertising platforms.
HMRC, law enforcement, or other regulatory bodies (where legally required).
IT and website service providers.
We never sell your personal data to third parties.
8. International Transfers
We store your data in the UK. If we transfer data outside the UK (for example, via cloud services), we ensure appropriate safeguards are in place in compliance with UK GDPR.
9. Data Retention
We keep your personal data only as long as necessary for the purposes we collected it, including to satisfy legal, accounting, or reporting requirements.
For example:
AML and transaction records: kept for at least 5 years.
Marketing data: retained until you opt out or withdraw consent.
10. Your Rights
You have the right to:
Access the data we hold about you.
Request correction or deletion of your data.
Withdraw consent (where applicable).
Object to processing for legitimate interests or marketing.
Lodge a complaint with the Information Commissioner’s Office (ICO).
ICO Contact: https://ico.org.uk/ | 0303 123 1113
11. Security
We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
12. Cookies
Our website uses cookies to improve functionality and analyse usage. You can manage your cookie preferences through your browser settings. See our Cookie Policy for more details.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the date of the most recent update will be shown at the top.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Queenwood Property
71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Tel: 01737448102